Casino Auckland Terms of Use

1. Introduction and Scope

These Terms of Use govern the relationship between Casino Auckland and any individual who accesses, registers with, or otherwise uses the services provided through Casino Auckland. By accessing the website or creating an account, the user confirms that they have read, understood, and agreed to be bound by these Terms of Use in their entirety.

These Terms apply to all users located in or accessing the service from New Zealand, as well as to users accessing from other jurisdictions where such access is not prohibited by local law. Users are solely responsible for ensuring that their use of Casino Auckland services complies with the laws applicable in their jurisdiction.

Casino Auckland reserves the right to amend these Terms of Use at any time. Continued use of the service following the publication of any amendments constitutes acceptance of the revised Terms. Users are advised to review this document periodically.

2. Eligibility and Account Requirements

2.1 Age Requirement

Access to Casino Auckland services is restricted to individuals who are 20 years of age or older. This requirement is consistent with the minimum age threshold applicable to casino gaming areas under New Zealand law. Casino Auckland reserves the right to request documentary proof of age at any time. Any account found to be held by a person under the minimum age will be suspended immediately and any associated activity will be subject to review.

2.2 Account Registration

To access the full range of services, users are required to register an account. During registration, the user must provide accurate, complete, and current information. The submission of false, misleading, or incomplete information constitutes a breach of these Terms and may result in account suspension or termination.

Each user is permitted to hold one account only. The creation of duplicate or multiple accounts by the same individual is prohibited. Casino Auckland reserves the right to close any duplicate accounts identified and to take further action as appropriate.

2.3 Account Security

The user is responsible for maintaining the confidentiality of their account credentials. Any activity conducted through a user’s account is the responsibility of the account holder. Users must notify Casino Auckland immediately upon becoming aware of any unauthorised access to or use of their account.

3. User Obligations

Users of Casino Auckland agree to the following obligations:

• To provide truthful and accurate information at all times, including during registration and any subsequent verification process.
• To use the service only for lawful purposes and in accordance with these Terms of Use.
• Not to engage in any conduct that may disrupt, damage, or interfere with the operation of the service or the experience of other users.
• Not to attempt to circumvent any security, access control, or verification measure implemented by Casino Auckland.
• To comply with all applicable laws and regulations in their jurisdiction, including those relating to gambling, anti-money laundering, and data protection.

4. Access Restrictions and Prohibited Use

Casino Auckland may restrict, suspend, or terminate access to its services in the following circumstances:

• The user has breached any provision of these Terms of Use.
• The user has provided false or misleading information during registration or verification.
• The user is found to be under the minimum required age.
• The user’s account is subject to a self-exclusion order or exclusion directive issued under applicable New Zealand gambling regulations.
• Casino Auckland is required to restrict access by law or regulatory instruction.

Users who are subject to a self-exclusion order covering casino premises or services in New Zealand are prohibited from accessing Casino Auckland services. Such exclusion orders, where applicable, extend across all relevant premises and services as required under New Zealand regulatory frameworks.

5. Regulatory and Legal Framework

Casino Auckland operates in accordance with the laws and regulations applicable to casino and gambling services in New Zealand. The primary legislative framework governing casino operations in New Zealand includes the Gambling Act 2003, which establishes conditions for the granting and maintenance of casino operator licences, and the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, which imposes obligations on casino operators relating to customer due diligence, transaction monitoring, and reporting.

Oversight of casino operations in New Zealand is exercised by the Gambling Commission and the Department of Internal Affairs, Gaming Compliance Group. Casino Auckland is required to comply with all applicable decisions, conditions, and directives issued by these regulatory bodies.

Users may contact the Department of Internal Affairs, Gaming Compliance Group, at 45 Pipitea Street, PO Box 10-095, Wellington 6011, or by telephone on 0800 257 887, for information relating to gambling licensing and compliance in New Zealand.

6. Anti-Money Laundering and Customer Due Diligence

In accordance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, Casino Auckland is required to conduct customer due diligence procedures. This includes the collection and verification of identity information, monitoring of account activity, and reporting of suspicious transactions to the relevant authorities where required by law.

Users are required to cooperate fully with any due diligence or verification request made by Casino Auckland. Failure to provide requested documentation or information within a reasonable timeframe may result in account suspension pending completion of the verification process.

7. Responsible Gambling and Exclusion

Casino Auckland operates a host responsibility framework consistent with New Zealand regulatory requirements. Users who identify concerns relating to their gambling behaviour are encouraged to make use of available support mechanisms, including self-exclusion procedures.

A self-exclusion request may be submitted directly to Casino Auckland. Upon acceptance, the exclusion will be applied to the user’s account and access to gaming services will be restricted for the duration of the exclusion period. Exclusion orders may, where applicable under New Zealand law, extend to other casino premises and services operated under the same regulatory framework.

For host responsibility enquiries, users may contact Casino Auckland by telephone on 09 363 6000.

8. Privacy and Data Handling

Casino Auckland collects and processes personal data in accordance with its Privacy Policy and applicable New Zealand privacy legislation. Personal data collected during registration, verification, and use of the service is used for the purposes of account management, regulatory compliance, and the fulfilment of legal obligations.

Users have the right to request access to personal data held by Casino Auckland. Such requests should be directed to [email protected]. Casino Auckland will respond to access requests within the timeframes required under applicable law.

9. Limitation of Liability

Casino Auckland does not accept liability for losses arising from circumstances beyond its reasonable control, including but not limited to technical failures, regulatory changes, or force majeure events. Casino Auckland’s liability to any user is limited to the extent permitted by applicable New Zealand law.

10. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of New Zealand. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

11. Contact Information

For general enquiries relating to these Terms of Use, users may contact Casino Auckland through the official contact channels published on the Casino Auckland website. For matters relating to host responsibility, the contact number is 09 363 6000. For privacy-related enquiries, the designated contact address is [email protected].