Cookie Policy

Information about cookies and tracking technologies used on our website.

1. What Are Cookies

Cookies are small text files sent by the web server and stored on a user’s device during visits to the website. They can also be created by JavaScript scripts on the page. Cookies facilitate recognition of devices, storage of preferences, and collection of information regarding interaction with the website and its services. HTTP cookies contain name=value pairs for identification. The browser sends cookies to the server with each HTTP request.

Cookies may contain data such as a phone number, city, or shopping cart items.

There are two primary types of cookies used:

Session cookies: Temporary, used during the site visit and deleted after leaving the site.
Persistent cookies: Remain on the device until manually deleted or until their expiration date. These support remembrance of preferences across visits.

2. Types of Cookies Used

Cookies are used for authentication, saving user settings, collecting statistics, and tracking the session state.

2.1. Essential Cookies

Essential cookies are required for basic website operations. These enable secure login, account access, and site navigation. Deployment of essential cookies is not subject to user consent, as they are crucial for website functionality.

2.2. Analytics Cookies

Analytics cookies collect statistics on visits to pages, time spent, transitions, and device/browser data.

Google Analytics is used to track website usage and user behaviour. Data collected is anonymised and processed for purposes of identifying trends, evaluating website performance, and service improvement.

2.3. Functional Cookies

Functional cookies save user preferences like language and display settings. They improve user experience but are not critical to core website operation.

2.4. Third-Party Cookies

Third-party cookies from external providers may be used. Management and data collection practices for such cookies are subject to respective third-party privacy policies. The company does not have control over third-party data collection processes.

3. Information Collected Through Tracking Technologies

In addition to cookies, other tracking technologies are used to collect information regarding device and browsing behaviour. Cookies work with technologies like tracking pixels, local storage. Other technologies include unique identifiers and pixel tags.

Hotjar analyses user behaviour on the site. Data collected in pseudonymised profiles may include:

Anonymised IP address
Device type and unique identifiers
Screen size and resolution
Browser type and version
Country-level geographic location
Language preferences

No additional personal data is associated with these profiles. The data is used exclusively for website optimisation and user experience assessment.

Processing of information obtained through cookies is conducted in accordance with the Privacy Act 2020 (as amended) and relevant New Zealand privacy legislation. Legal bases are as follows:

Essential cookies: Processed on legitimate interests basis for website operation.
Non-essential cookies: Used only after user consent, collected via an on-site cookie consent mechanism.

Users have the following options for managing cookies:

Utilise the provided cookie management tool to enable or disable categories of non-essential cookies. This tool is accessible from the website footer at any time.
Adjust browser settings to block or remove cookies. Blocking essential cookies will result in loss of core website functionality.
Google Analytics: Opt-out can be performed through updated consent settings or by using available browser tools.
Third-party advertising and tracking cookies: Opt-out is available at networkadvertising.org/choices.
Hotjar tracking: Opt-out instructions are provided at the Hotjar opt-out page.

Disabling certain cookies may limit website functionality until explicit consent is given. Some features may be unavailable if non-essential cookies are blocked.

6. Data Retention

Session cookies are deleted automatically upon closure of the browser. Persistent cookies are stored for periods set by the site owner, from days to years. Cookies are stored in a separate folder for each browser.

Users may remove cookies at any time via browser settings. Manual deletion results in loss of stored preferences and may necessitate data re-entry in future sessions.

7. Changes to This Policy

This Cookie Policy may be updated periodically to reflect changes in practices, legal requirements, or available technologies. Any revised version will be available on this page, with the effective date updated as appropriate.

Users should regularly review this policy to remain informed about current cookie and tracking technology use.

8. Contact Information

For questions or to exercise rights relating to cookie data collection, contact channels specified in the Privacy Policy or Terms and Conditions may be used. For further assistance with cookie preferences or questions about your privacy, users may contact support using the channels specified in the Privacy Policy.

This Cookie Policy was last reviewed 2026-04 and is applicable to all users, subject to local privacy laws.