Casino Auckland Privacy Policy

This Privacy Policy explains how personal information is collected, held, used and disclosed in connection with casino and entertainment operations in Auckland, New Zealand. The policy applies to visitors, patrons, members of rewards programmes, hotel guests and any other individuals who interact with the services provided.

Casino Auckland is operated by SkyCity Entertainment Group Limited. Personal information is handled in accordance with New Zealand privacy legislation and regulatory obligations applicable to a licensed casino operator.

1. Information Collected

Personal information is collected when individuals visit the premises, use services, participate in rewards programmes, make bookings, or interact through the website and other channels.

The types of personal information that may be collected include:

• name and date of birth
• contact details
• identification documents and photographic identification
• transaction records and gaming activity
• loyalty or rewards programme membership details
• accommodation, dining and parking reservations
• payment information
• records of communications and interactions

Information is also collected through surveillance systems, including CCTV cameras located throughout the casino and entertainment complex, for security, regulatory compliance and operational purposes.

2. How Information Is Collected

Personal information is collected directly from individuals when they:

• enter gaming areas
• sign up for the SHOW by SkyCity rewards programme
• make reservations
• complete forms
• contact support teams
• engage with services on-site, online or by telephone

Information may also be collected from third parties where necessary for verification, responsible gambling measures, anti-money laundering compliance, or where disclosure has been authorised.

Collection occurs through in-person interactions, online forms, telephone communications, surveillance systems and automated systems used in operations.

3. Purpose of Collection and Use

Personal information is collected and used for the following purposes:

• to provide casino gaming services and manage access to gaming areas, including verifying that individuals meet the minimum age requirement of 20 years
• to operate rewards programmes and provide associated benefits to members
• to process bookings and reservations for accommodation, dining, parking and other services
• to meet legal and regulatory obligations, including anti-money laundering and countering financing of terrorism requirements, taxation reporting and casino licensing conditions
• to implement responsible gambling measures, including self-exclusion arrangements and third-party exclusion processes
• to ensure security and safety of premises, staff and patrons through surveillance and incident management
• to communicate about accounts, bookings or services requested
• to manage complaints, disputes and feedback
• to review and improve services and operations

4. Disclosure of Personal Information

Personal information may be disclosed to third parties in certain circumstances, including:

• service providers that assist in operating the business
• regulatory authorities and law enforcement agencies where required by law
• the parent company and related entities within the SkyCity Entertainment Group
• professional advisers

Personal information is not sold to third parties for marketing purposes.

Where service providers are engaged to process personal information on behalf of the company, contractual or other arrangements require protection of that information and limit its use to specified purposes.

5. Responsible Gambling and Exclusion

Personal information collected in connection with responsible gambling measures, including self-exclusion and third-party exclusion arrangements, is handled with particular care and used for enforcement of those measures.

To arrange an exclusion from gaming areas, contact the Host Responsibility team on 09 363 6000 or speak to security staff on site. Information provided for exclusion purposes may be shared with relevant staff and systems to prevent access to gaming areas.

Individuals may be referred to external support services such as the Gaming Helpline (0800 654 655). Any information shared in that context is handled in accordance with this Privacy Policy and applicable regulatory obligations.

6. Storage and Security

Personal information is held in both physical and electronic formats. Security measures are implemented to protect information from unauthorised access, use, modification or disclosure.

Access to personal information is restricted to staff and service providers who require it to perform their duties.

Surveillance footage and other security-related information are stored in secure systems and retained in accordance with regulatory obligations and operational requirements.

7. Access and Correction

Individuals have the right to request access to personal information held about them and to request correction of any inaccurate or incomplete information.

Access or correction requests can be made using the contact details provided in this policy. Responses are provided in accordance with applicable privacy legislation.

In some circumstances, access or correction may be refused, for example where disclosure would interfere with law enforcement activities or where a request is frivolous or vexatious. If a request is refused, reasons for the refusal will be provided.

8. Community Trust Privacy

The SkyCity Auckland Community Trust operates a separate grant programme and maintains its own privacy policy for personal information collected in connection with grant applications.

If an individual is applying for a community grant or otherwise interacting with the Community Trust, personal information will be handled in accordance with the Community Trust Privacy Policy. Enquiries related to Community Trust privacy matters can be sent to [email protected].

9. Age Restrictions and Child Safety

All individuals entering gaming areas must be 20 years of age or older. Identification is collected and verified to enforce this requirement.

Children under 14 years of age must not be left unattended on the premises. Information necessary to ensure compliance with child safety requirements may be collected and recorded.

10. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in practices, legal requirements or operational needs. Updated versions will be made available through the website and on the premises.

11. Contact Information

For privacy-related enquiries, access requests or complaints regarding the handling of personal information, contact:

SkyCity Auckland Host Responsibility: +64 9 363 6000
SkyCity Shift Manager: 0800 SKYCITY

This Privacy Policy applies to SkyCity Auckland operations and should be read in conjunction with other policies and terms of service made available on the premises and on the website.